Strand Removals Service Terms and Conditions

These Terms and Conditions set out the basis on which Strand Removals provides removal and associated services to you. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Client means the person, company or organisation that books or pays for the services.

1.2 Services means any removal, packing, loading, unloading, storage, furniture disassembly and reassembly, and related services provided by Strand Removals.

1.3 Goods means the items and belongings that are the subject of the removal or related services.

1.4 Contract means the agreement between Strand Removals and the Client for the supply of services, incorporating these Terms and Conditions and any written quotation or confirmation.

2. Scope of Services

2.1 Strand Removals provides residential and commercial removals, including local and regional moves, packing services, and associated handling of household and office goods.

2.2 The specific services to be supplied will be set out in our quotation or booking confirmation. Services not expressly agreed in writing are excluded and may be chargeable if requested at a later stage.

2.3 We reserve the right to use sub-contractors to carry out all or part of the services. In such cases, these Terms and Conditions will still apply.

3. Booking Process

3.1 Enquiries can be made by telephone, online form, or in writing. A booking is not confirmed until we have issued a written quotation or booking confirmation and you have accepted it.

3.2 Quotations are based on the information you provide, including property access, volume of goods, distance, parking arrangements, and any special handling requirements. You are responsible for ensuring that all information is complete and accurate.

3.3 Our quotations are typically valid for a limited period as stated on the quotation. If no validity period is stated, the quotation is valid for 30 days from the date of issue, after which we may revise prices and terms.

3.4 A booking is deemed confirmed when you have accepted our quotation in writing or by electronic confirmation and paid any required deposit. We may refuse or cancel a booking at our discretion if we reasonably believe that the services cannot be carried out safely, lawfully, or in accordance with these terms.

3.5 Any changes to your booking, including moving date, addresses, or scope of services, must be notified to us as soon as possible. We will make reasonable efforts to accommodate changes but cannot guarantee availability, and additional charges may apply.

4. Prices and Payment

4.1 Prices are set out in our written quotation. Unless otherwise stated, prices are exclusive of tolls, parking charges, congestion charges, ferry costs, storage fees, customs fees, or other third-party costs, which will be charged in addition where applicable.

4.2 Payment terms will be stated in our quotation or booking confirmation. In most cases, we require a deposit to secure the booking, with the balance payable no later than the commencement of the services.

4.3 We accept payment by the methods specified in our quotation or booking confirmation. Cash payments may be subject to restrictions for security reasons. All payments must be made in pounds sterling unless we agree otherwise in writing.

4.4 If payment is not received by the due date, we reserve the right to withhold or suspend services, to charge interest on overdue sums at the statutory rate, and to recover any reasonable costs of collection.

4.5 For commercial clients, we may issue invoices on completion of the services or at agreed milestones. Payment terms for invoices are as stated on the invoice. If no period is stated, payment is due within 14 days of the invoice date.

5. Client Responsibilities

5.1 You are responsible for:

(a) Providing accurate and complete information for your quotation and booking.

(b) Ensuring that suitable parking and access are available at collection and delivery addresses, including any permits required.

(c) Obtaining any necessary permissions for access to buildings, lifts, or restricted areas.

(d) Packing all goods safely and securely where you have chosen to pack your own items, and labelling any fragile or high-value items clearly.

(e) Being present, or ensuring that an authorised representative is present, at collection and delivery to direct our team and check that all goods are loaded and unloaded.

5.2 If we are delayed or unable to complete the services because of issues under your control, including lack of access, delays in obtaining keys, or failure to provide necessary information, we may charge for waiting time and any additional work required.

6. Cancellations and Amendments

6.1 You may cancel or amend your booking by giving us written or electronic notice. The effective date of cancellation or amendment is the date on which we receive your notice.

6.2 If you cancel or significantly amend your booking, we reserve the right to charge a cancellation or amendment fee, calculated as a percentage of the total quoted price, as follows:

(a) More than 10 working days before the service date: Loss of deposit only, if applicable.

(b) Between 5 and 10 working days before the service date: Up to 50 per cent of the total price.

(c) Less than 5 working days before the service date: Up to 100 per cent of the total price.

6.3 If we need to cancel your booking due to circumstances beyond our reasonable control, including extreme weather, road closures, accidents, illness, or vehicle breakdown, we will notify you as soon as reasonably practicable and either rearrange the services or refund any payment you have made for services not yet provided. We will not be liable for any consequential losses arising from such cancellation.

7. Access, Parking and Delays

7.1 You must ensure that our vehicles can park reasonably close to the property at both collection and delivery addresses. Additional charges may apply if we have to carry goods over long distances, use alternative access routes, or make multiple trips due to restricted access.

7.2 You are responsible for arranging any parking permits or permissions required. If penalty charges are incurred due to absence of permits or instructions, we may add these to your invoice.

7.3 We will use reasonable efforts to adhere to agreed dates and times, but these are estimates only and may be affected by traffic, weather, or other factors beyond our control. We do not accept liability for delays, losses, or inconvenience arising from such circumstances.

8. Excluded Items and Special Goods

8.1 Unless we have agreed in writing, we do not carry:

(a) Live animals or plants.

(b) Hazardous, explosive, or flammable substances, including gas cylinders, fuel, paint, and chemicals.

(c) Perishable items that may deteriorate in transit.

(d) Cash, securities, important documents, or other items of exceptional value such as jewellery, watches, or antiques of high monetary value.

8.2 If you include any such items without our prior agreement, you do so at your own risk and we accept no liability for loss, damage, or deterioration of those items.

8.3 If we discover hazardous or prohibited items during the service, we may refuse to transport them and may charge for any time lost or additional handling required to make the load safe.

9. Packing and Protection

9.1 If you have booked a packing service, we will pack your goods using materials that we consider appropriate for the nature of the items and the type of move.

9.2 If you choose to pack your own goods, you are responsible for ensuring that all items are adequately protected. We are not liable for damage arising from inadequate packing or unsuitable containers provided by you.

9.3 We may, at our discretion, repack items that are clearly unsafe for transport. This may incur additional charges, which we will explain before proceeding where reasonably possible.

10. Waste Regulations and Disposal

10.1 Strand Removals complies with applicable waste and environmental regulations. We are not a general waste collection service and will only remove unwanted items where this has been agreed as part of the services.

10.2 Any removal and disposal of unwanted furniture, appliances, or other items must be agreed in advance. Additional charges may apply based on the nature and quantity of items and any third-party disposal fees.

10.3 We will not remove or dispose of hazardous waste including chemicals, asbestos, medical waste, gas bottles, or tyres. You must arrange specialist disposal for such items.

10.4 Where we remove items for disposal, we will do so lawfully and, where possible, arrange for reuse or recycling through authorised facilities, subject to local availability and regulations.

11. Limitations of Liability

11.1 We will exercise reasonable care and skill in providing the services. Our liability for loss or damage to goods or property arising from our negligence or breach of contract is subject to the limitations set out in this section.

11.2 We are not liable for:

(a) Loss or damage arising from your failure to pack items properly when you have chosen to pack your own goods.

(b) Damage to fragile or high-value items not specifically declared to us in writing before the service.

(c) Loss or damage caused by wear and tear, inherent defects, or pre-existing damage.

(d) Indirect or consequential losses, including loss of profits, income, or opportunity.

11.3 Our total liability for loss or damage to goods, whether caused by negligence, breach of contract, or otherwise, shall not exceed a reasonable market value of the items or an amount specified in our quotation or booking confirmation, whichever is lower, unless you have arranged additional cover with us in writing.

11.4 You must notify us in writing of any loss or damage as soon as reasonably practicable and, in any event, no later than seven days after completion of the services. Failure to notify us within this period may prejudice our ability to investigate and may affect your claim.

11.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other matter where liability cannot lawfully be excluded or limited.

12. Insurance

12.1 Strand Removals maintains insurance policies relevant to the services we provide. Details of our standard cover, limits, and exclusions are available on request.

12.2 Standard cover may not be sufficient for all clients or for items of particularly high value. You are responsible for arranging any additional insurance that you consider necessary for your goods or for your specific circumstances.

13. Storage Services

13.1 Where storage is provided or arranged, the terms of storage will be set out in a separate storage agreement or in the relevant section of your quotation.

13.2 Storage charges are payable in advance and are non-refundable if you remove your goods before the end of the paid period.

13.3 If storage fees are not paid when due, we reserve the right to deny access to your goods and ultimately to sell or dispose of goods to recover unpaid charges, following reasonable notice and in accordance with applicable law.

14. Complaints

14.1 If you are dissatisfied with any aspect of our services, you should raise the issue with our team as soon as possible so that we can attempt to resolve it promptly.

14.2 Formal complaints should be submitted in writing, providing full details of the issue, your booking reference, and any supporting information. We will acknowledge your complaint and aim to respond within a reasonable timeframe.

15. Data Protection

15.1 We collect and process personal information for the purpose of providing and managing our services, including bookings, payments, and communication with clients.

15.2 We will handle your personal data in accordance with applicable data protection legislation and our privacy practices. We will not sell your personal data to third parties and will only share it where necessary to deliver our services or as required by law.

16. Events Beyond Our Control

16.1 We are not liable for any failure or delay in performing our obligations under the contract where that failure or delay results from events, circumstances, or causes beyond our reasonable control, including but not limited to severe weather, accidents, road closures, strikes, lockouts, civil unrest, or government restrictions.

16.2 If such an event occurs, we will notify you as soon as reasonably practical and take reasonable steps to minimise any disruption. Where the event persists for an extended period, either party may discuss alternative arrangements or cancellation.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by Strand Removals.

18. General Provisions

18.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision will be deemed deleted, but the remaining provisions will continue in full force and effect.

18.2 No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

18.3 These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between you and Strand Removals relating to the services and supersede any previous agreements or understandings.

18.4 We may update or revise these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.